TeamViewer Frontline is an SAP Endorsed Augmented Reality platform that integrates with many SAP solutions including SAP FSM, SAP S/4HANA, SAP Service and Asset Manager (SSAM) etc.
Multiple estimates indicate that frontline workers—who make up around 80% of the global workforce—generally account for just 1% of their organisations’ technology spending. This significant imbalance highlights the urgent need to realign IT investment strategies to better reflect the actual structure of the enterprise workforce and the changing dynamics of modern work.
The integration of TeamViewer Frontline with SAP Service and Asset Manager enhances enterprise asset management by providing augmented reality (AR) solutions for field technicians. This integration allows technicians to perform maintenance tasks with greater accuracy and efficiency through AR-assisted workflows and real-time remote support. It also enables hands-free inspections and maintenance work, while also reducing operational costs and increasing performance.
The initial version of the TeamViewer Frontline integration with SAP Service and Asset Manager featured a single static workflow, as demonstrated in this video, and lacked integration with the backend SAP system.
Based on customer feedback TeamViewer and On Device Solutions have worked closely to come up with the next version of TeamViewer Frontline and SAP Service and Asset Manager (SSAM) integration.
This version comes with the following enhancements:
- Support for multiple context-sensitive workflows triggered from SAP Service and Asset Manager. For example, if you have one workflow for inspecting an electricity transformer and another for inspecting an electricity pole, both workflows will now be visible within the SAP Service and Asset Manager app – displayed automatically based on the equipment associated with the Work Order.
- Data like Measurements Points is now integrated with the SAP backend – this enables read-only access to reference values such as upper and lower limits, while newly captured measurement readings are automatically written back to the SAP S/4HANA system for accurate and up-to-date recordkeeping.
- Notes and images captured during the hands-free workflow are now stored in the SAP S/4HANA system – they are automatically synced and saved to ensure comprehensive documentation within the SAP backend.
In summary, it’s evident that frontline workers must take centre stage in enterprise IT investment strategies. By leveraging the power of technology to equip and empower these essential employees, organisations can improve safety, unlock greater efficiency, agility, and innovation. As modern workplaces continue to evolve in the digital era, investing in frontline technology is not just a strategic advantage – it’s a crucial step toward long-term success in a competitive business environment.
This is where TeamViewer technology demonstrates its value as a strategic enterprise asset. At the same time, On Device Solutions stands as a specialist IT consultancy, trusted SAP Partner, and TeamViewer Champion Partner delivering high-quality enterprise mobility solutions tailored to meet the evolving needs of your SAP-centric enterprise.
If you’re exploring hands-free solutions to empower your frontline workforce, particularly in safety-critical environments, our team is here to help. Speak with your TeamViewer account executive or get in touch with On Device Solutions HERE to discover how this integration can support your digital transformation goals.
Alternatively, visit our TeamViewer Frontline for SAP offering page to learn more about solutions like TeamViewer’s xInspect – robust example of wearable technology in business that revolutionises inspection and maintenance processes or xAssist which offers frontline workers see-what-I-see remote support and knowledge transfer capabilities.
