Privacy Policy – On Device Solutions



This Privacy Policy outlines On Device Solutions’ (“we”, “our” or “the Company”) practices with respect to information collected from users who access our website at (“Site”), or otherwise share personal information with us (collectively: “Users”). This privacy policy applies to our customers and those browsing our website, It does not apply to any person whose data is processed by customers of our services. If you are such a person, our customer is the data controller in respect of that processing, please contact your internal data controller to understand fully how your data is processed.

The remainder of this policy deals with information in respect of which we are the ‘data controller’ – that is, information obtained from users or potential users of our services, and visitors to our website. For the purpose of the data protection laws applicable to us, the data controller is On Device Solutions Ltd of iCentrum, Innovation Birmingham, Holt Street, Birmingham, England, B7 4BP.

We are registered as a data controller with the UK Information Commissioner’s Office (registration number [ZA284390]).

Grounds for Data Collection


We will only use your personal information when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Performance of a contract with you. Where we need to perform the contract we are about to enter into or have entered into with you or the organisation on behalf of which you use our services.
  • Necessary for legitimate interests. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. ‘Legitimate Interest’ means the interest of our business and the organisation you work for in conducting and managing our business to enable us to give you the best services and products and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us
  • Necessary to comply with a legal obligation. Where we need to comply with a legal obligation that we are subject to.
  • Consent. Generally, we do not rely on consent as a legal basis for processing your personal data although we may on occasion get your consent before sending third-party direct marketing communications to you via email or other electronic means. You have the right to withdraw consent to marketing at any time by contacting us.

We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions.

What Information do we collect?


We collect two types of data and information from Users.

The first type of information is un-identified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your use of the Site (“Non-personal Information”). We are not aware of the identity of a User from which the Non-personal Information was collected. Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time, etc.) in order to enhance the functionality of our Site. We may also collect information on your activity on the Site (e.g. pages viewed, online browsing, clicks, actions, etc).

The second type of information is Personal Information which is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual. Such information includes:

  • Device Information: We collect Personal Information from your device. Such information includes geolocation data, IP address, unique identifiers (e.g. MAC address and UUID), and other information which relates to your activity through the Site.
  • Information you give us: This is information about you that you give us by filling in forms on (our site) or by corresponding with us by phone, e-mail, live chat, or otherwise. It includes information you provide when you register to request a demo, subscribe to our services, and when you report a problem with our site. The information you give us may include your name, address, e-mail address, and phone number.

How do we receive information about you?


We receive your Personal Information from various sources:

  • When you voluntarily provide us your personal details in order to register on our Site;
  • When you use or access our Site in connection with your use of our services;
  • From third-party providers, services, and public registers (for example, traffic analytics vendors).

Uses of Data


We use information held about you in the following ways:

  • To provide you and your organisation with the On Device Solutions service, and to provide you with any information, products, and services that you request from us;
  • To provide you with information about our services which you have requested or which you have consented to receive;
  • To notify you about changes to our service;
  • To ensure that content from our site is presented in the most effective manner for you and your computer;
  • To administer and protect our business’ products and services, and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data) ;
  • To improve our site to ensure that content is presented in the most effective manner for you and your computer;
  • To allow you to participate in interactive features of our service, when you choose to do so;
  • As part of our efforts to keep our site safe and secure.

User Rights


You may request to:

  1. Receive confirmation as to whether or not personal information concerning you is being processed, and access your stored personal information, together with supplementary information.
  2. Receive a copy of personal information you directly volunteer to us in a structured, commonly used, and machine-readable format.
  3. Request rectification of your personal information that is in our control.
  4. Request erasure of your personal information.
  5. Object to the processing of personal information by us.
  6. Request to restrict the processing of your personal information by us.
  7. Lodge a complaint with a supervisory authority.

However, please note that these rights are not absolute, and may be subject to our own legitimate interests and regulatory requirements.

If you wish to exercise any of the aforementioned rights or receive more information, please contact our Data Protection Officer (“DPO”) using the details provided:


Retention and Storage


All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Our primary servers are physically located in the United Kingdom and European Union. However, due to the global nature of the Internet, the data that we collect may be transferred to or through, and temporarily stored at, destinations outside the United Kingdom and European Economic Area (“EEA”). It may also be processed by staff operating outside the UK and EEA who work for us or for one of our suppliers or group companies. By submitting your personal data, you agree to this transfer, storing, or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

If your business becomes a customer of an On Device Solutions service, we will retain your personal data for the duration of your account and up to 6 years afterwards. If your business does not become a customer of the On Device Solutions service, we will retain your personal data for a period of up to 1 year.



We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services.

A “cookie” is a small piece of information that a website assigns to your device while you are viewing a website. Cookies are very helpful and can be used for various purposes. These purposes include allowing you to navigate between pages efficiently, enabling automatic activation of certain features, remembering your preferences, and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services.

The Site uses the following types of cookies:

  1. ‘session cookies’ which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed;
  2. ‘persistent cookies’ which are read-only by the Site, saved on your computer for a fixed period, and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example, to allow us to store your preferences for the next sign-in;
  3. ‘third-party cookies’ which are set by other online services who run content on the page you are viewing, for example by third-party analytics companies who monitor and analyse our web access.

Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.

We also use a tool called “Google Analytics” to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, what pages they visit when they do so, etc. We use the information we get from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.


Third-party collection of information


Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information.

This Privacy Policy does not apply to the practices of companies that we do not own or control, or to individuals whom we do not employ or manage, including any of the third parties to which we may disclose information as set forth in this Privacy Policy.


Links to third parties


Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


Transfer of data outside the UK and EEA


Certain third parties with whom we share your personal data are based outside the UK so their processing of your personal data will involve a transfer of data outside the UK. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:


Disclosure of your information


We may share your personal data with those set out below:

  • Other member of the On Device Solutions group of companies, including On Device IT Solutions Private Ltd, our Indian subsidiary.
  • to our business partners, service providers, or third-party contractors to enable them to undertake services for us or on our behalf (such as hosting providers, email service providers, and marketing agencies).
  • Professional advisers including lawyers, bankers, auditors, and insurers.
  • HM Revenue & Customs, regulators, and other authorities who require reporting of processing activities in certain circumstances.
  • Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them.
  • Customers: if you use one of our services as an authorised user of one of our customers, we may share your personal data with that customer for the purposes of providing our services to them. For example, this may be for the purposes of verifying accounts and activity, investigating suspicious activity, or enforcing or defending claims under our terms of service

Updates or amendments to this Privacy Policy


We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the “Last modified” section. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.

How to Contact Us


Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to

Last Modified: 30 March 2022