SAP Service and Asset Manager

We have a team of SAP Service & Asset Manager experts. Based on our many customer implementations, we have also developed a suite of SSAM accelerators.

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WHAT IS SAP SERVICE AND ASSET MANAGER?

SAP Service and Asset Manager (SSAM) is a next-generation, cloud-based mobile solution for asset management. Designed for integration with SAP ECC and S/4HANA, it empowers multiple roles within an organisation by providing access to critical workflows and data through mobile devices.

 

Key personas include:

  • Maintenance Technicians: Manage work orders, equipment data, and notifications, both online and offline.
  • Field Service Technicians: Complete service orders, repairs, and installations efficiently, supported by guided workflows.
  • Inventory Clerks: Oversee stock movements and material management using mobile-enabled inventory tools.
  • Safety Technicians: Address safety risks and manage maintenance authorisations through work clearance functionality.

This unified solution streamlines operational processes, enabling organisations to improve productivity and collaboration across maintenance, service, inventory, and safety functions.


At On Device Solutions, we specialise in deploying SAP Service and Asset Manager with customisation to meet specific business needs. As SAP Gold Partners, we offer expert guidance to deliver value-driven, user-friendly mobile solutions.

Use Cases for SAP Service and Asset Manager

SAP Service and Asset Manager addresses the needs of multiple personas and offers practical use cases to optimise operations:

Maintenance Technicians:

  • Preventive and corrective maintenance of the assets.
  • Inspection rounds and measurement points data capture.
  • Creation of notifications and work requests.
  • Asset data reviews and updates.
  • General digital-forms-based surveys and inspections.

Field Service Technicians:

  • Deliver high-quality customer service and complete repairs in the field.
  • Access real-time or offline service order data for uninterrupted work.
  • Consume parts, capture time and fill checklists related to the service order.

Inventory Clerks:

  • Receive goods from suppliers and put them away in the warehouse
  • Maintain stock accuracy using mobile inventory capabilities.
  • Track material consumption and goods movements, execute internal warehouse goods movements.
  • Goods issue towards production order, maintenance order or customer delivery.

Safety Technicians:

  • Safely tag the equipment in preparation for the equipment maintenance.
  • Execute work clearance operations from a mobile device.
  • Ensure compliance with safety requirements using work clearance tools.
  • Approve permits and oversee maintenance authorisations effectively.
  • Safely untag equipment to restart operations.

Maintenance Technician Persona

The Maintenance Component of SAP Service and Asset Manager focuses on streamlining asset maintenance tasks. Key processes include:

  • Receive, Prepare, and Accept Work: Technicians review work orders and access relevant asset data to prepare for tasks.
  • Perform the Work: Guided workflows on mobile devices help execute maintenance tasks efficiently.
  • Close and Confirm the Work: Technicians update the system with task outcomes, including materials used and time spent.

Inventory Clerk Persona

The Inventory Component enables organisations to optimise stock tracking and inventory management processes through mobile capabilities. Key use cases include:

  • Inbound Stock at Dock: Efficiently record and manage incoming stock.
  • Goods Receipt: Use QR or barcode scanning to document material receipt.
  • Update Material Documents: Maintain accurate and real-time inventory records.
  • Outbound Stock: Manage stock movements for reservations or deliveries.
  • Stock Delivery: Confirm and track deliveries to maintain operational visibility.

Additional features include physical inventory counting, stock reversals, and upcoming Warehouse Management enhancements.

Field Service Persona

The Service Component enables technicians to deliver effective field and on-site customer service. Key use cases include:

  • Customer Service and Satisfaction: Address customer needs promptly and efficiently.
  • Disconnected Mode: Perform tasks even in offline environments.
  • In-House and External Technicians: Support internal teams and third-party service providers.

The structured service lifecycle includes:

  • Receive, Prepare, and Accept Work: Review and prepare for service tasks.
  • Perform the Work: Access guided workflows to execute service activities.
  • Close and Confirm the Work: Create a service report, including time and materials used.

SAP SERVICE AND ASSET MANAGER BENEFITS

SAP Service and Asset Manager offers your enterprise numerous benefits.

Digitisation of the Asset Management Process

With SAP Service and Asset Manager paperless asset management, field technicians can access all relevant work and asset information while carrying out updates in the field.

Improved Operational Efficiency

SAP Service and Asset Manager reduces time spent on administrative tasks and allows for faster, more effective execution of fieldwork.

Enhanced Data Accuracy

With real-time data capture and integration with SAP backend systems, the solution eliminates manual data entry errors, ensuring that asset and maintenance data is always accurate and up to date.

Reduced Asset Downtime

SSAM supports proactive maintenance by providing real-time alerts and scheduling tools. This ensures timely issue resolution, reduces unplanned equipment downtime, and extends asset lifecycles.

Increased Compliance

SAP Service and Asset Manager supports standardised processes, auditable workflows, and accurate record-keeping, making it easier for organisations to meet regulatory requirements and maintain compliance.

Enhanced Decision-Making

The solution delivers real-time insights and data visibility to both technicians and managers, enabling informed decision-making and better resource allocation.

Faster Deployment and Integration

As a native SAP application, it integrates seamlessly with SAP ECC and SAP S/4HANA, ensuring quick deployment and minimal disruption to existing workflows.

SAP SERVICE AND ASSET MANAGER FEATURES

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Reduce downtime and maintenance backlog

SAP ASSET MANAGER

Extend and improve asset lifespan and reliability

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Turn capital spending into operational investments

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Integrates with SAP S/4HANA and SAP ECC

SAP Business Technology Platform (BTP): runs on SAP Business Technology Platform.

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Provides timely, relevant, and accurate information such as asset health, inventory, maintenance, and safety checklists to field workers

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Ready-to-use. Works as an iOS, Windows and Android native app

SAP field service management

User friendly interface to increase field worker uptake of mobile solution

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Intuitive UI: SAP Fiori

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Provides context-rich visualisation and actionable insights

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Mobile-enabled processes integrated with enterprise systems

Offline Capability: Enables users to access and execute tasks without internet connection

Integrates with wearable devices and TeamViewer Solutions

Support for SAP Dynamic Form Engine

GIS Maps Integration: Enables real-time mapping, asset tracking, and route optimisation

SAP Service & Asset Manager Frequently Asked Questions

The solution helps businesses reduce downtime, extend asset lifespan, turn capital spending into operational investments, and provide field workers with timely, accurate information about asset health, maintenance, and safety checklists.

Yes, the solution is built on Mobile Development Kit (MDK) architecture, which enables developers and technical business users to easily customise applications by adding or editing actions, business logic, screens, and styling.

SAP Service and Asset Manager seamlessly integrates with SAP S/4HANA, SAP ERP, and SAP Cloud Platform, ensuring comprehensive enterprise system connectivity.

It features an intuitive SAP Fiori user interface, provides context-rich visualisation, offers actionable insights, and permits mobile-enabled processes that can be executed on-the-go while seamlessly integrating with enterprise systems.

Yes, it’s essentially an extension of SAP Service and Asset Manager. “SAP Mobile Execution and Dynamic Forms” is a term used by SAP, both as a product descriptor and a commercial licensing term. The name change primarily reflects the inclusion of Dynamic Forms under the licensing, and secondly, it addresses the broader range of user personas now supported by the solution.
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CUSTOMER SUCCESS STORIES

One of our enterprise clients, SASREF has been nominated for the prestigious SAP Innovation Award for their Field Mobile Refinery Operations. Read SASREF’s and another customer success story
below.

SAP Service & Asset Manager with the ODS Form Engine add-on

The SAP Service & Asset Manager with the ODS Form Engine add-on has laid the foundation for SASREF’s future expansion into asset maintenance and inspections. Read this case study to learn more.

READ CASE STUDY
geothermal energy plant

SAP Service & Asset Manager digitised the manual asset maintenance process at an International Renewable Energy Company, improving workforce safety and productivity. Read this case study to learn more.

READ CASE STUDY

SAP SERVICE AND ASSET MANAGER ACCELERATORS

On Device Solutions has launched an accelerator for SAP Service and Asset Manager (SAM) which will enable SAP customers to digitise any paper-based forms and checklists quickly and efficiently. Watch the video to know more.

Watch the video above or swipe below to learn more.

Wearable Add-ons

Enhance SAP Service and Asset Manager with wearable technology, enabling field technicians to work hands-free while accessing critical asset and maintenance data. By leveraging the integrating built by the ODS team between SSAM and TeamViewer Frontline, a powerful augmented reality (AR) solution, technicians can receive real-time guidance, follow step-by-step digital workflows, and collaborate remotely with experts via smart glasses. This improves efficiency, reduces errors, and enhances worker safety in industrial environments.

Microsoft Integrations such as Power Apps and Microsoft Teams

Seamlessly connect SAP Service and Asset Manager with Microsoft Power Apps and Teams to facilitate data sharing and collaboration, streamlining workflows and improving decision-making processes thorough our SSAM accelerator for Microsoft.

UI Themes

Based on our decades of working with Field Workforce, we have come up a UI themes and skins for SSAM that reduces the number of clicks required to carry out critical tasks. Get access to these UI accelerators when you work with us for your SSAM project.

Dynamic Form Engine Add-on

Leverage On Device Solutions' myForms to digitise paper-based forms, enabling quick and efficient data capture and processing within SAP Service and Asset Manager. This solution offers seamless SAP integration, allowing users to view SAP data while completing forms without data replication. Forms can be assigned to SAP technical objects, guiding users to relevant forms, and visible from within SAP transactions in the backend. Additionally, myForms supports offline data capture on mobile devices, ensuring uninterrupted operations. As a differentiator, the data for forms is stored within SAP backend ensuring compliance with secure working environments and easy integration with backend transactions.

Map View

Incorporate maps view to provide real-time location tracking of assets and field personnel without dependency on an Enterprise GIS system, optimising route planning and resource allocation.

Contractor Solution

On Device Solutions offers an accelerator that integrates SAP Service and Asset Manager (SSAM) with SAP Field Service Management (FSM) Crowd Sourcing, facilitating seamless work dispatch to both internal and external teams. This integration allows contractors to use their own devices for task execution while getting access to the same workflow as the internal team, reducing support costs and administrative overhead. It ensures real-time visibility of planned work schedules and status updates within the core Enterprise Asset Management (EAM) system, enhancing transparency and operational efficiency.

Wearable Add-ons

Enhance SAP Service and Asset Manager with wearable technology, enabling field technicians to work hands-free while accessing critical asset and maintenance data. By leveraging the integrating built by the ODS team between SSAM and TeamViewer Frontline, a powerful augmented reality (AR) solution, technicians can receive real-time guidance, follow step-by-step digital workflows, and collaborate remotely with experts via smart glasses. This improves efficiency, reduces errors, and enhances worker safety in industrial environments.

Microsoft Integrations such as Power Apps and Microsoft Teams

Seamlessly connect SAP Service and Asset Manager with Microsoft Power Apps and Teams to facilitate data sharing and collaboration, streamlining workflows and improving decision-making processes thorough our SSAM accelerator for Microsoft.

UI Themes

Based on our decades of working with Field Workforce, we have come up a UI themes and skins for SSAM that reduces the number of clicks required to carry out critical tasks. Get access to these UI accelerators when you work with us for your SSAM project.

Dynamic Form Engine Add-on

Leverage On Device Solutions' myForms to digitise paper-based forms, enabling quick and efficient data capture and processing within SAP Service and Asset Manager. This solution offers seamless SAP integration, allowing users to view SAP data while completing forms without data replication. Forms can be assigned to SAP technical objects, guiding users to relevant forms, and visible from within SAP transactions in the backend. Additionally, myForms supports offline data capture on mobile devices, ensuring uninterrupted operations. As a differentiator, the data for forms is stored within SAP backend ensuring compliance with secure working environments and easy integration with backend transactions.

Map View

Incorporate maps view to provide real-time location tracking of assets and field personnel without dependency on an Enterprise GIS system, optimising route planning and resource allocation.

Contractor Solution

On Device Solutions offers an accelerator that integrates SAP Service and Asset Manager (SSAM) with SAP Field Service Management (FSM) Crowd Sourcing, facilitating seamless work dispatch to both internal and external teams. This integration allows contractors to use their own devices for task execution while getting access to the same workflow as the internal team, reducing support costs and administrative overhead. It ensures real-time visibility of planned work schedules and status updates within the core Enterprise Asset Management (EAM) system, enhancing transparency and operational efficiency.
On Device Solutions has enhanced SAP Service and Asset Manager in a seamless way to include the SAP Quality Management module calibration process. The enhancement technique used here can be used to deliver any customer-specific enhancement to SAP Service and Asset Manager.

SAP SERVICE AND ASSET MANAGER vs. SAP WORK MANAGER vs. SAP FSM

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In this blog we help you understand the key differences between two similar SAP products

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