SAP Service and Asset Manager
We have a team of SAP Service & Asset Manager experts. Based on our many customer implementations, we have also developed a suite of SSAM accelerators.
WHAT IS SAP SERVICE AND ASSET MANAGER?
SAP Service and Asset Manager (SSAM) is a next-generation, cloud-based mobile solution for asset management. Designed for integration with SAP ECC and S/4HANA, it empowers multiple roles within an organisation by providing access to critical workflows and data through mobile devices.
Key personas include:
- Maintenance Technicians: Manage work orders, equipment data, and notifications, both online and offline.
- Field Service Technicians: Complete service orders, repairs, and installations efficiently, supported by guided workflows.
- Inventory Clerks: Oversee stock movements and material management using mobile-enabled inventory tools.
- Safety Technicians: Address safety risks and manage maintenance authorisations through work clearance functionality.
This unified solution streamlines operational processes, enabling organisations to improve productivity and collaboration across maintenance, service, inventory, and safety functions.
At On Device Solutions, we specialise in deploying SAP Service and Asset Manager with customisation to meet specific business needs. As SAP Gold Partners, we offer expert guidance to deliver value-driven, user-friendly mobile solutions.
Use Cases for SAP Service and Asset Manager
SAP Service and Asset Manager addresses the needs of multiple personas and offers practical use cases to optimise operations:
Maintenance Technicians:
- Preventive and corrective maintenance of the assets.
- Inspection rounds and measurement points data capture.
- Creation of notifications and work requests.
- Asset data reviews and updates.
- General digital-forms-based surveys and inspections.
Field Service Technicians:
- Deliver high-quality customer service and complete repairs in the field.
- Access real-time or offline service order data for uninterrupted work.
- Consume parts, capture time and fill checklists related to the service order.
Inventory Clerks:
- Receive goods from suppliers and put them away in the warehouse
- Maintain stock accuracy using mobile inventory capabilities.
- Track material consumption and goods movements, execute internal warehouse goods movements.
- Goods issue towards production order, maintenance order or customer delivery.
Safety Technicians:
- Safely tag the equipment in preparation for the equipment maintenance.
- Execute work clearance operations from a mobile device.
- Ensure compliance with safety requirements using work clearance tools.
- Approve permits and oversee maintenance authorisations effectively.
- Safely untag equipment to restart operations.
Maintenance Technician Persona
The Maintenance Component of SAP Service and Asset Manager focuses on streamlining asset maintenance tasks. Key processes include:
- Receive, Prepare, and Accept Work: Technicians review work orders and access relevant asset data to prepare for tasks.
- Perform the Work: Guided workflows on mobile devices help execute maintenance tasks efficiently.
- Close and Confirm the Work: Technicians update the system with task outcomes, including materials used and time spent.
Inventory Clerk Persona
The Inventory Component enables organisations to optimise stock tracking and inventory management processes through mobile capabilities. Key use cases include:
- Inbound Stock at Dock: Efficiently record and manage incoming stock.
- Goods Receipt: Use QR or barcode scanning to document material receipt.
- Update Material Documents: Maintain accurate and real-time inventory records.
- Outbound Stock: Manage stock movements for reservations or deliveries.
- Stock Delivery: Confirm and track deliveries to maintain operational visibility.
Additional features include physical inventory counting, stock reversals, and upcoming Warehouse Management enhancements.
Field Service Persona
The Service Component enables technicians to deliver effective field and on-site customer service. Key use cases include:
- Customer Service and Satisfaction: Address customer needs promptly and efficiently.
- Disconnected Mode: Perform tasks even in offline environments.
- In-House and External Technicians: Support internal teams and third-party service providers.
The structured service lifecycle includes:
- Receive, Prepare, and Accept Work: Review and prepare for service tasks.
- Perform the Work: Access guided workflows to execute service activities.
- Close and Confirm the Work: Create a service report, including time and materials used.
SAP SERVICE AND ASSET MANAGER BENEFITS
SAP Service and Asset Manager offers your enterprise numerous benefits.
Digitisation of the Asset Management Process
With SAP Service and Asset Manager paperless asset management, field technicians can access all relevant work and asset information while carrying out updates in the field.
Improved Operational Efficiency
SAP Service and Asset Manager reduces time spent on administrative tasks and allows for faster, more effective execution of fieldwork.
Enhanced Data Accuracy
With real-time data capture and integration with SAP backend systems, the solution eliminates manual data entry errors, ensuring that asset and maintenance data is always accurate and up to date.
Reduced Asset Downtime
SSAM supports proactive maintenance by providing real-time alerts and scheduling tools. This ensures timely issue resolution, reduces unplanned equipment downtime, and extends asset lifecycles.
Increased Compliance
SAP Service and Asset Manager supports standardised processes, auditable workflows, and accurate record-keeping, making it easier for organisations to meet regulatory requirements and maintain compliance.
Enhanced Decision-Making
The solution delivers real-time insights and data visibility to both technicians and managers, enabling informed decision-making and better resource allocation.
Faster Deployment and Integration
As a native SAP application, it integrates seamlessly with SAP ECC and SAP S/4HANA, ensuring quick deployment and minimal disruption to existing workflows.
SAP SERVICE AND ASSET MANAGER FEATURES
Reduce downtime and maintenance backlog
Extend and improve asset lifespan and reliability
Turn capital spending into operational investments
Integrates with SAP S/4HANA and SAP ECC
SAP Business Technology Platform (BTP): runs on SAP Business Technology Platform.
Provides timely, relevant, and accurate information such as asset health, inventory, maintenance, and safety checklists to field workers
Ready-to-use. Works as an iOS, Windows and Android native app
User friendly interface to increase field worker uptake of mobile solution
Intuitive UI: SAP Fiori
Provides context-rich visualisation and actionable insights
Mobile-enabled processes integrated with enterprise systems
Offline Capability: Enables users to access and execute tasks without internet connection
Integrates with wearable devices and TeamViewer Solutions
Support for SAP Dynamic Form Engine
GIS Maps Integration: Enables real-time mapping, asset tracking, and route optimisation
CUSTOMER SUCCESS STORIES
One of our enterprise clients, SASREF has been nominated for the prestigious SAP Innovation Award for their Field Mobile Refinery Operations. Read SASREF’s and another customer success story
below.
The SAP Service & Asset Manager with the ODS Form Engine add-on has laid the foundation for SASREF’s future expansion into asset maintenance and inspections. Read this case study to learn more.
SAP Service & Asset Manager digitised the manual asset maintenance process at an International Renewable Energy Company, improving workforce safety and productivity. Read this case study to learn more.
SAP SERVICE AND ASSET MANAGER ACCELERATORS
On Device Solutions has launched an accelerator for SAP Service and Asset Manager (SAM) which will enable SAP customers to digitise any paper-based forms and checklists quickly and efficiently. Watch the video to know more.
Wearable Add-ons
Microsoft Integrations such as Power Apps and Microsoft Teams
UI Themes
Dynamic Form Engine Add-on
GPS view
Contractor Solution
SAP SERVICE AND ASSET MANAGER vs. SAP WORK MANAGER vs. SAP FSM
