xAssist – Remote Assistance for Frontline Workers
xAssist is a TeamViewer Frontline wearable technology solution for frontline workers – with SAP integration capabilities.
xAssist offers frontline workers see-what-I-see remote support and knowledge transfer capabilities, increasing operational efficiency across various domains. It enhances the effectiveness of the frontline workforce while seamlessly integrating with SAP systems, transforming SAP enterprises’ traditional problem-solving and operational processes across various industries.
Request a demo of xAssist to learn more and discover how your organisation can achieve significant ROI on Wearable Technology in Business for Frontline Workers starting at just £7500.
xAssist: see-what-i-see remote assistance
USE CASES
⦁ Remote Support
⦁ Service and after-sales:
⦁ Guided Training
BENEFITS
⦁ Reduced Costs of Service
⦁ Faster Problem Resolution
⦁ Easy Knowledge Transfer
FEATURES
⦁ Live Video Calls
⦁ Whiteboard and Real-Time Annotations
⦁ Call Management and Service Reports
⦁ Comprehensive out-of-the-box AR feature set
KEY BENEFITS
TeamViewer Frontline xAssist is a powerful tool for SAP enterprises. It improves the efficiency and effectiveness of frontline operations across various industries.
Enhanced Remote Collaboration
Seamlessly connect on-site technicians with remote experts, enabling real-time problem-solving.
See-What-I-See Functionality:
Facilitate easy knowledge documentation and transfer through the creation of training manuals as the actual work is carried out, using smart glasses equipped with camera sharing.
Hands-Free Operation
Empower frontline technicians to work hands-free, enhancing their safety and productivity.
Real-Time Data Sharing
Allow for real-time data and visual information exchange, ensuring that remote experts and frontline workers are always on the same page.
Greater Operational Efficiency
Reduce downtime by resolving problems quickly without waiting for an expert to arrive on-site.
Cost Efficiency
Reduce operational costs by decreasing downtime, minimising errors, and enhancing productivity through faster problem resolution.
TeamViewer Frontline xAssist – KEY FEATURES
Pre-built integration with SAP Service and Asset Manager solution.
Pre-built integration with SAP FSM planner dashboard and the mobile app.
Ability to collaborate with both internal and external experts.
Ability to call groups as well as individuals.
Auto report generation based on the call content.
Voice-to-text in the call report with the ability to translate language.
Ability to trigger remote warnings to the field technician to avoid accidents.
Image recognition of the warning signs.
Picture annotation ability to help collaboration.
Ability to share documents and drawings.
Multiple users can be added to remote assistance calls.
xAssist IN ACTION
See how xAssist transformed the Mercedes-EQ Formula E Team operations
TeamViewer Frontline xAssist and SAP FSM Integration
xAssist integration with SAP Field Service Management enables technicians to work more efficiently, receive real-time expert assistance, and maintain hands-free operation. The xAssist embedded integration within the SAP FSM Planning and Dispatching board allows planners to initiate support calls and review the remote call reports within SAP FSM.
HOW ON DEVICE SOLUTIONS CAN HELP
On Device Solutions is a specialist IT consultancy, SAP Gold Partner, and TeamViewer Champion Partner that provides highly rated enterprise mobility solutions. Contact us today to discuss how TeamViewer Frontline's xAssist can be integrated into your SAP system and operations, improving your enterprise’s efficiency and ensuring substantial financial benefits.
CONTACT US
Join our FTSE 100 and Fortune 500 clients and empower your frontline workers with On Device Solutions’ SAP Integration consultancy and the innovative TeamViewer Frontline remote assistance tool for Frontline Workers.
