SAP Field Service and Asset Management
We have a team of certified SAP Field Service and Asset Management (FSAM) Experts. Find out more about our SAP FSAM implementation services.
Expert Implementation Services for SAP Field Service and Asset Management (SAP FSAM)
WHAT IS SAP FIELD SERVICE AND ASSET MANAGEMENT (FSAM)?
SAP Field Service and Asset Management is an AI-assisted solution that brings together the planning, scheduling, dispatch and mobile execution of maintenance and customer service work.
It helps organisations assign technicians and crews according to skills, availability, location and job priority. Mobile-first tools also give technicians the operational context, guided workflows and information they need to complete work efficiently in the field.
Through AI-assisted planning and execution intelligence, businesses can reduce manual effort, improve resource allocation and support more consistent service outcomes.
On Device Solutions, a specialist IT consultancy and an SAP Gold partner, is here to help take your enterprise to the next level by maximising the value of your SAP FSAM investments.
We hold the SAP Supply Chain Management Advanced Competency, awarded in recognition of our expertise in SAP Field Service and Asset Management.
We are currently the only SAP FSAM specialist partner across the UK and Ireland to hold this designation.
EXPERT IMPLEMENTATION SERVICES FOR SAP FIELD SERVICE AND ASSET MANAGEMENT
On Device Solutions offers expert implementation services for SAP Field Service and Asset Management (SAP FSAM), ensuring a seamless integration tailored to your business needs.
Our certified team of consultants leverage best practices and real-time data to optimise field service operations, enhancing efficiency and customer satisfaction.
With a focus on rapid deployment and comprehensive support, we empower your team to make informed decisions and streamline service processes effectively.
AI-Assisted SAP FSAM Implementation
ODS helps organisations configure SAP FSAM around their workforce, service, maintenance and mobile execution requirements.
Our consultants assess your scheduling processes, workforce data, technician skills, service priorities and integration landscape to identify where AI-assisted functionality can reduce manual work and improve operational decision-making.
Implementation services can include planning and scheduling configuration, technician and crew assignment, mobile workflows, system integration, reporting and AI-supported execution processes.
BUSINESS OUTCOMES ACHIEVED with SAP FSAM
- Measurable business value in people, processes, assets, data, and IT domains.
- Improved first-time fix rates due to mobile technology and AI-based recommendations enabling a quick placement of the best technicians while ensuring correct parts’ availability to avoid repeated visits.
- Coordinated field service processes – faster service execution due to the consolidation of front-office and back-office processes as well as enablement of effective collaboration, while keeping customers informed.
- Lower field service costs and higher revenues – increased customer satisfaction and returns due to boosted productivity, efficient service teams’ allocation, and decision-making based on real-time analytics.
- Captured and integrated asset performance data between mobile and backend systems at the “point of performance”.
- Gained solid integration with back-end SAP EAM and SAP S/4HANA systems for bi-directional consumption of asset data.
- Leveraged adjacent innovations (Big Data, enterprise mobility, M2M, GIS) to drive efficiency gains.
OUR RAPID DEPLOYMENT OPTIONS FOR SAP FSAM
Integrate SAP Field Service and Asset Management (FSAM) in no time with an expert consultation from On Device Solutions.
With our certified SAP Field Service and Asset Management consultants and a full running test and demo environment, we can customise and configure the solution to suit your needs.
- Proof of Concept in our environment – 4 weeks
- Fixed cost, fixed scope, rapid deployment – 8 to 10 weeks
SAP FSAM FEATURES
SAP Field Service and Asset Management combines AI-assisted planning, scheduling and dispatch with mobile-first field execution.
The solution helps organisations balance demand, assign technicians and crews, guide work in the field and connect asset and customer service operations within one environment.
AI-enhanced assistance, recommendations, briefings and automated workflows can support both planners and technicians throughout planning and execution.
Real-time FSAM metrics
Watch and analyse critical key performance indicators – on both task and business levels
Recognise issues quickly and make timely decisions with standardised and customised reports and analytics
Satisfy service level agreements (SLAs) requirements
Mobile and Desktop Reporting
Gain all-around insights into your customers, connected products, and service staff – all in one single data hub.
Gain access to dashboards and visually enhanced reports on mobile devices, desktops, and offline sources