SAP Field Service and Asset Management
We have a team of certified SAP Field Service and Asset Management (FSAM) Experts. Find out more about our SAP FSAM implementation services.
Expert Implementation Services for SAP Field Service and Asset Management (SAP FSAM)
WHAT IS SAP FIELD SERVICE AND ASSET MANAGEMENT (FSAM)?
SAP Field Service and Asset Management is an AI-assisted solution that brings together the planning, scheduling, dispatch and mobile execution of maintenance and customer service work.
It helps organisations assign technicians and crews according to skills, availability, location and job priority. Mobile-first tools also give technicians the operational context, guided workflows and information they need to complete work efficiently in the field.
Through AI-assisted planning and execution intelligence, businesses can reduce manual effort, improve resource allocation and support more consistent service outcomes.
On Device Solutions, a specialist IT consultancy and an SAP Gold partner, is here to help take your enterprise to the next level by maximising the value of your SAP FSAM investments.
We hold the SAP Supply Chain Management Advanced Competency, awarded in recognition of our expertise in SAP Field Service and Asset Management.
We are currently the only SAP FSAM specialist partner across the UK and Ireland to hold this designation.
EXPERT IMPLEMENTATION SERVICES FOR SAP FIELD SERVICE AND ASSET MANAGEMENT
On Device Solutions offers expert implementation services for SAP Field Service and Asset Management (SAP FSAM), ensuring a seamless integration tailored to your business needs.
Our certified team of consultants leverage best practices and real-time data to optimise field service operations, enhancing efficiency and customer satisfaction.
With a focus on rapid deployment and comprehensive support, we empower your team to make informed decisions and streamline service processes effectively.
AI-Assisted SAP FSAM Implementation
ODS helps organisations configure SAP FSAM around their workforce, service, maintenance and mobile execution requirements.
Our consultants assess your scheduling processes, workforce data, technician skills, service priorities and integration landscape to identify where AI-assisted functionality can reduce manual work and improve operational decision-making.
Implementation services can include planning and scheduling configuration, technician and crew assignment, mobile workflows, system integration, reporting and AI-supported execution processes.
BUSINESS OUTCOMES ACHIEVED with SAP FSAM
- Measurable business value in people, processes, assets, data, and IT domains.
- Improved first-time fix rates due to mobile technology and AI-based recommendations enabling a quick placement of the best technicians while ensuring correct parts’ availability to avoid repeated visits.
- Coordinated field service processes – faster service execution due to the consolidation of front-office and back-office processes as well as enablement of effective collaboration, while keeping customers informed.
- Lower field service costs and higher revenues – increased customer satisfaction and returns due to boosted productivity, efficient service teams’ allocation, and decision-making based on real-time analytics.
- Captured and integrated asset performance data between mobile and backend systems at the “point of performance”.
- Gained solid integration with back-end SAP EAM and SAP S/4HANA systems for bi-directional consumption of asset data.
- Leveraged adjacent innovations (Big Data, enterprise mobility, M2M, GIS) to drive efficiency gains.
OUR RAPID DEPLOYMENT OPTIONS FOR SAP FSAM
Integrate SAP Field Service and Asset Management (FSAM) in no time with an expert consultation from On Device Solutions.
With our certified SAP Field Service and Asset Management consultants and a full running test and demo environment, we can customise and configure the solution to suit your needs.
- Proof of Concept in our environment – 4 weeks
- Fixed cost, fixed scope, rapid deployment – 8 to 10 weeks
SAP FSAM FEATURES
SAP Field Service and Asset Management combines AI-assisted planning, scheduling and dispatch with mobile-first field execution.
The solution helps organisations balance demand, assign technicians and crews, guide work in the field and connect asset and customer service operations within one environment.
AI-enhanced assistance, recommendations, briefings and automated workflows can support both planners and technicians throughout planning and execution.
Real-time FSAM metrics
Watch and analyse critical key performance indicators – on both task and business levels
Recognise issues quickly and make timely decisions with standardised and customised reports and analytics
Satisfy service level agreements (SLAs) requirements
Mobile and Desktop Reporting
Gain all-around insights into your customers, connected products, and service staff – all in one single data hub.
Gain access to dashboards and visually enhanced reports on mobile devices, desktops, and offline sources
Individualised Reports and Invoices
Automatically upload invoices into ERP software
Automatically send invoices to customers from the ERP system
Create complete service reports on-site
AI-enabled Scheduling
Optimise real-time planning, scheduling as well as dispatching with AI-based tools
Prioritise service calls according to their importance and effectively manage complex shift schedules
Customise planning lists and view only the information that is important to you
Contact us today to organise a demo of SAP FSAM and discuss your requirements.
KEY SAP FSAM BENEFITS
INCREASE FIRST-TIME FIX RATES
Quickly locate the best technicians with mobile technology and AI-based recommendations and avoid repeated visits by ensuring the correct parts are available the first time around.
COORDINATE FIELD SERVICE PROCESSES
Expedite service execution by consolidating front-office and back-office processes and by enabling productive collaboration, while keeping customers informed.
INCREASE REVENUE BY CUTTING FIELD SERVICE COSTS
Increase revenue and improve customer satisfaction by boosting productivity through efficient service teams’ allocation and real-time analytics-based decision making.
INCREASE WORKFORCE PRODUCTIVITY
Help teams complete more work through AI-assisted planning, scheduling, dispatch and execution across asset and customer service operations.
EMPOWER FIELD TECHNICIANS
Support technicians with mobile-first tools, guided workflows, operational context and AI-enhanced insights throughout the job.
IMPROVE FIRST-TIME FIX RATES
Match the right technician to each job using skills, location, availability and priority, while giving field teams access to relevant service and asset information.
IMPROVE OPERATIONAL COORDINATION
Connect planning, maintenance, customer service and field execution processes to reduce handoff friction and keep work progressing.
REDUCE MANUAL PLANNING
Automate routine scheduling decisions and allow planners to concentrate on operational exceptions, urgent work and complex resource decisions.
Let us arrange a demo of SAP FSAM – tailored to your needs.
WHY CHOOSE ODS FOR SAP FIELD SERVICE AND ASSET MANAGEMENT?
ODS combines SAP expertise with practical experience in field service, asset management, mobility and integration.
We help organisations implement SAP FSAM around real operational needs, from planning and scheduling to mobile execution and reporting.
We also hold the SAP Supply Chain Management Advanced Competency, awarded in recognition of our expertise in SAP Field Service and Asset Management.
ODS is currently the only SAP FSAM specialist partner across the UK and Ireland to hold this designation.
WHY WORK WITH ODS?
- Experienced SAP FSAM specialists.
- End-to-end implementation support.
- Expertise in scheduling, dispatch and mobile execution.
- SAP and third-party integration experience.
- AI-assisted solutions aligned with business needs.
- SAP Supply Chain Management Advanced Competency.
SAP FSAM Frequently Asked Questions
How does SAP FSAM enhance customer satisfaction?
SAP FSAM comes with the customer portal that can be used to review statuses, request and re-schedule appointments. It improves customer satisfaction by enabling efficient scheduling, real-time communication, and personalised service delivery. These features contribute to higher first-time fix rates and more timely service, ultimately leading to increased customer satisfaction.
Can SAP FSAM integrate with our existing systems?
Yes, SAP FSAM offers a wide range of integration options and APIs, allowing for seamless connection with various ERP systems and other business applications. This ensures that data flows smoothly between SAP FSAM and your existing infrastructure. It comes with the standard out-of-the-box integration for SAP backends like SAP ECC, SAP S/4 HANA, Business One, etc.
Which industries can benefit from implementing SAP FSAM?
SAP FSAM is versatile and can benefit various industries, including manufacturing, energy and utilities, medical equipment, and more. Its flexibility makes it suitable for businesses with diverse field service requirements.
Typical use cases are the maintenance of owned assets and after-sales support for customer-owned assets.
How does SAP FSAM optimise workforce management?
SAP FSAM utilises intelligent scheduling and AI-based optimisation to enhance workforce management. It automatically optimises technicians’ schedules, minimises travel times, and allocates resources efficiently, significantly reducing the workload on planners.
Is SAP FSAM suitable for businesses of different sizes?
SAP FSAM is a unique solution that can be deployed standalone without any SAP ERP implementation. This makes it suitable for small, medium and large enterprises. Companies can start small and then slowly leverage pre-built integrations with other SAP backend solutions to increase the value delivered by the FSAM solution.
How does SAP Field Service and Asset Management use AI?
SAP FSAM uses AI and automation to support planning, scheduling, dispatch, technician guidance and field execution.
It can help optimise assignments, provide recommendations, generate summaries and streamline service workflows.
How does AI improve field service scheduling?
AI can help assign technicians and crews according to their skills, availability, location and job priority.
This enables planners to respond more effectively to urgent work, delays and changing workforce availability.
How does SAP FSAM support mobile technicians?
SAP FSAM gives technicians mobile access to assignments, asset history, guided workflows and job information.
They can record time and materials and complete work orders while working online or offline.
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