Organisations that rely on SAP Service and Asset Manager (SSAM) for mobile asset management can now take advantage of SAP Analytics Cloud (SAC) integration to drive data-driven decision-making.
This powerful combination enables maintenance teams to access real-time analytics, track key performance metrics, and optimise maintenance operations through interactive dashboards.
At On Device Solutions, we help businesses enhance their SAP asset management strategies by leveraging the latest tools and integrations. In this blog, we explore how SAP Service and Asset Manager’s integration with SAP Analytics Cloud can streamline maintenance planning, improve technician efficiency, and enable proactive decision-making.
Enhancing Mobile Asset Management with Real-Time Analytics
SAP Service and Asset Manager (SSAM) is a mobile-first solution designed to help maintenance teams, field engineers, and asset managers execute work orders, track asset conditions, and manage inventory from anywhere. With the latest SAP Analytics Cloud (SAC) integration, organisations can now transform raw SSAM data into intelligent, interactive dashboards that provide deeper insights into maintenance performance and asset health.
Key capabilities of this integration include:
- Live data visualisation – Maintenance planners can monitor real-time key metrics such as mean time to repair (MTTR) and mean time to complete (MTTC).
- Operational dashboards – Supervisors can assess technician productivity, work order completion rates, and asset failure trends to enhance resource planning.
- Predictive insights – By analysing mobile transaction history, organisations can forecast potential maintenance issues and take preventative action.
How the Integration Works
The integration between SAP Service and Asset Manager and SAP Analytics Cloud is made possible through live data connections and Core Data Services (CDS) analytical queries. This enables seamless real-time data flow from SAP S/4HANA to SAC, ensuring that maintenance planners and supervisors have instant access to operational data.
Key Technical Features:
- Live connection to SAP S/4HANA – Data from SSAM is directly connected to SAC without replication, ensuring up-to-date analytics.
- MAIF data sources – SSAM mobile data is aggregated using Mobile Application Integration Framework (MAIF), providing structured and relevant data points for analysis.
- CDS Analytical Queries – Predefined queries pull key SSAM data, enabling maintenance teams to track mobile transaction history, synchronisation logs, push notifications, and asset status changes.
Benefits of SAP Service and Asset Manager Integration with SAP Analytics Cloud
- Maximising Technician Productivity
With real-time dashboards, businesses can monitor technician performance, assess work efficiency, and identify bottlenecks in maintenance execution. This enables:
- Optimised work scheduling, ensuring the right resources are allocated efficiently.
- Faster issue resolution by analysing work order completion trends.
- Enhanced workforce productivity tracking, allowing supervisors to measure individual and team performance.
- Data-Driven Maintenance Planning
Maintenance teams can leverage predictive analytics to reduce asset downtime and improve reliability. The integration allows organisations to:
- Identify recurring asset failures and take preventative maintenance actions.
- Track MTTR and MTTC metrics to improve overall maintenance effectiveness.
- Monitor asset lifecycle trends to inform long-term maintenance strategies.
- Improved Operational Visibility
Supervisors and maintenance planners gain greater transparency into asset performance and maintenance workflows. This enables:
- Real-time tracking of work order status and technician updates.
- Analysis of mobile user activity to assess engagement and adoption of SSAM.
- Detailed reports on push notifications, asset status changes, and user synchronisation trends.
Key Use Cases for SAP Service and Asset Manager and SAP Analytics Cloud
Use Case 1: Mobile Transaction Analysis
By analysing mobile transaction history, businesses can answer critical questions such as:
- Which technicians are actively updating asset records?
- How many work orders are completed each day?
- What are the most common asset failures recorded in SSAM?
Use Case 2: Synchronisation and Communication Monitoring
With CDS analytical queries, maintenance teams can track:
- How often field workers synchronise with SAP S/4HANA.
- Which users are actively engaging with the system.
- How many push notifications were sent, completed, or cancelled.
Use Case 3: Asset Performance and Status Tracking
Supervisors can monitor:
- The status history of critical business assets.
- Who is responsible for updating asset records.
- How frequently asset status changes occur in the system.
Prerequisites for Integration
To enable SAP Service and Asset Manager’s integration with SAP Analytics Cloud, businesses need:
- SAP Analytics Cloud (Enterprise Edition) for advanced analytics capabilities.
- SAP Service and Asset Manager as the core mobile asset management platform.
- SAP S/4HANA 2023 FPS02 (On-Premise/Private Cloud) or S/4HANA 2502 (Public Cloud) for compatibility with MAIF analytical queries.
- Installation of SAP Notes to enable latest CDS analytical queries.
How On Device Solutions Can Help
On Device Solutions is a trusted SAP partner specialising in SAP mobile asset management solutions that enhance workforce productivity and operational efficiency. We can support your business in:
- Implementing SAP Service and Asset Manager and configuring SAP Analytics Cloud.
- Developing custom analytical dashboards to meet your maintenance needs.
- Integrating SSAM with enterprise asset management strategies to drive better decision-making.
By leveraging SAP Service and Asset Manager’s integration with SAP Analytics Cloud, businesses can unlock real-time insights, improve maintenance performance, and reduce operational costs.
To explore how this integration can benefit your organisation, contact On Device Solutions today.
