ClickSoftware FSE (Field Service Edge) is a widely used field service management (FSM) solution that provides intelligent scheduling, workforce management, and real-time tracking.
Many SAP ERP customers also use ClickSoftware FSE, as SAP was selling the solution for many years. It enables businesses to optimise field service operations and improve customer service efficiency.
Following Salesforce’s acquisition of ClickSoftware in 2019, an official transition plan was announced, leading to the upcoming End of Life (EOL) for ClickSoftware FSE.
ClickSoftware FSE Retirement Timeline
With the End-of-Life deadline approaching, businesses must identify a suitable FSM replacement to avoid service disruptions, security risks, and reliance on outdated systems. Below are some of the leading FSM alternatives available today.
Top FSM Alternatives to Consider
| Nr | Product | Summary |
| 1 | Salesforce Field Service (AI-Powered, Intelligent FSM) | Salesforce Field Service excels with AI-driven scheduling, resource management, and real-time analytics, optimising field operations. Seamlessly integrating with Salesforce products, it enhances customer engagement and efficiency. Its intuitive interface and mobile access empower technicians with real-time data, ensuring timely service. |
| 2 | SAP Field Service Management (Best for SAP Users) | SAP Field Service Management enhances service operations with end-to-end visibility and control, covering planning, dispatching, execution, and invoicing. Its seamless integration with SAP modules enables businesses to leverage data for better decision-making and streamlined workflows, making it ideal for SAP users. |
| 3 | ServiceNow Field Service (Enterprise Workflow Automation) | ServiceNow Field Service helps enterprises automate workflows and enhance service delivery by integrating IT service management with field operations. It streamlines incident, request, and change management within a unified platform. With powerful automation and customisable workflows, ServiceNow boosts efficiency, reduces costs, and improves customer satisfaction. |
| 4 | IFS Cloud Field Service (Ideal for Multi-Region Operations) | IFS Cloud Field Service is ideal for multi-region organisations, enabling efficient service management while adapting to local regulations. With features like predictive maintenance, resource optimisation, and real-time visibility, it enhances global field service operations. |
- Salesforce Field Service – AI-Powered, Intelligent FSM
For organisations looking for cutting-edge automation and AI-driven field service, Salesforce Field Service (SFS) is the ideal successor to ClickSoftware.
Key Advantages:
- AI-powered scheduling optimises technician assignments based on skills, location, and urgency.
- A mobile-first platform allows technicians to access job details, inventory, and customer history in real time.
- Seamless integration with Salesforce Service Cloud provides a 360-degree view of customer interactions.
Why Choose It? If you need a scalable, AI-driven FSM platform that enhances efficiency and customer service, Salesforce Field Service is a good option.
SAP acquired CoreSystems FSM solution in 2018 and has since made many improvements to the solution especially around integration with various SAP backend systems. We strongly recommend SAP FSM for businesses already using SAP ERP or S/4HANA.
Key Advantages:
- AI-driven task prioritisation ensures critical jobs are handled first.
- Mobile tools provide real-time technician support, including job details and troubleshooting guides.
- Deep integration with SAP ERP, S/4HANA, and SAP Customer Service enables end-to-end field service management.
Why Choose It? If your organisation already runs on SAP, this FSM solution ensures a smooth, data-driven, and automated transition.
- ServiceNow Field Service – Enterprise Workflow Automation
For enterprises managing large-scale field operations, ServiceNow FSM offers workflow automation and real-time service management.
Key Advantages:
- Automates field service operations by integrating with IT and business workflows.
- A dynamic knowledge base provides real-time troubleshooting guides for technicians.
- Performance tracking tools monitor first-time fix rates, response times, and SLAs.
Why Choose It? Ideal for large enterprises needing automated workflows and seamless IT-driven FSM.
- IFS Cloud Field Service – Ideal for Multi-Region Operations
IFS FSM is well-suited for businesses handling complex, multi-region field service operations.
Key Advantages:
- AI-powered scheduling minimises travel time and optimises technician assignments.
- End-to-end resource management tracks technicians, parts, tools, and inventory in real time.
- Supports long-duration service jobs and multi-day scheduling for large projects.
Why Choose It? Best for utilities, telecom, and manufacturing industries that require scalable, multi-site service management.
Why Businesses Must Move Beyond ClickSoftware Now
ClickSoftware was a pioneering FSM platform, but businesses need to upgrade now to avoid risks such as:
- Limited Support and Security Risks – With no future updates, businesses risk security vulnerabilities.
- Lack of AI and Automation – Modern FSM solutions offer AI-driven scheduling, IoT integration, and predictive analytics.
- Operational Disruptions – A delayed migration can lead to service downtime and lost efficiency.
By switching to a next-gen FSM platform, businesses can achieve:
- Lower operational costs through AI-driven automation.
- Higher first-time fix rates with real-time job tracking.
- Improved customer satisfaction through proactive service updates.
How We Help Businesses Transition to the Right FSM Solution
As an SAP Gold Partner and Salesforce Partner, we specialise in guiding businesses through FSM migrations and implementation, ensuring a smooth, future-proof transition.
Our FSM Transition Process
- FSM Needs Analysis – We can evaluate your business requirements and recommend the best FSM fit solution.
- Implementation – Our team can implement both SAP FSM and Salesforce FSM to match your workflows and operational needs.
- Seamless Integration – We can integrate your chosen FSM platform with SAP ERP (ECC or S/4HANA). For Salesforce FSM, we even offer an accelerator that helps fast-track your integration and reduce costs.
- Change Management and Training – We ensure that your teams adopt the new FSM solution smoothly and with confidence.
The End of Life for ClickSoftware in 2026 is more than just a deadline—it’s a chance to modernise your field service operations. Transitioning to a next-generation FSM platform such as SAP FSM, Salesforce Field Service, or another suitable alternative can help you streamline operations, enhance scheduling efficiency, and deliver superior customer experiences.
At On Device Solutions, we specialise in guiding businesses through their FSM migration. We have a team of experts who can help you implement SAP FSM or integrate your Salesforce FSM system with your SAP back-end.
Get in touch with our experts today to explore the best-fit FSM solution for your organisation.
