SAP Service and Asset Manager 2410: Key Enhancements and Future Prospects
As an SAP partner, On Device Solutions aims to bring you the latest insights from SAP’s new developments. The recent SAP Service and Asset Manager 2410 release introduces a robust suite of upgrades and features designed to enhance operational efficiency and adaptability across various roles in field service and asset maintenance.
In this post, we break down the new capabilities and functionality highlights, illustrating how these improvements can streamline processes and boost productivity.
Enhanced Online Search and Configurable Workflows
One of the standout features of the 2410 release is the expanded online search capability. Technicians can now search for work orders and notifications online, even if they haven’t been downloaded to the device. This feature allows them to specify criteria, such as object ID, category, plant details, and status, significantly speeding up search and assignment processes. With this feature, users can view a list of relevant results and choose items for download, empowering field technicians with on-demand access to critical information.
In addition, SAP has incorporated configurable workflows that help guide maintenance and service execution. With the Mobile Application Integration Framework (MAIF), users can map mobile statuses to custom workflows, ensuring standardised procedures across various maintenance scenarios. This customisation strengthens compliance with procedural requirements while enabling flexibility for users in different roles.
Empowering Field Service Technicians with Safety Features
Safety remains a critical focus in field maintenance, and the 2410 release builds on SAP Service and Asset Manager’s robust safety protocols. Now, work orders can display associated permits directly, helping technicians stay informed of any safety isolation requirements before commencing maintenance tasks. In addition, the new side-menu safety navigation guides users through lockout/tagout tasks and approvals, streamlining the necessary safety checks. For operations without predefined isolation points, technicians can add ad-hoc isolation points, making it simpler to respond to unexpected safety needs on-site.
These updates are particularly valuable for technicians working in high-risk environments, where isolation and safety approvals are essential. With these safety-focused features, the 2410 release provides a safer and more efficient way to conduct maintenance without compromising on compliance.
Improved User Interface and Enhanced Data Tracking
The 2410 release also places a strong emphasis on user experience. A new toolbar built on the Fiori framework offers primary, secondary, and negative action buttons, making navigation more intuitive for users. This streamlined interface ensures technicians can locate and prioritise their most frequently used functions, allowing them to manage tasks with minimal screen-switching.
Additionally, SAP has made enhancements to data tracking, introducing capabilities such as multiple file attachment selection. Now, users can attach several documents in one go, a useful feature for technicians needing to maintain thorough documentation. The platform also supports the use of icons and images within hierarchy and Bill of Materials (BOM) views, offering a clear, visual approach to data that helps users instantly identify critical objects and locations.
Support for Service Quotations and Purchase Requisitions
Field service professionals will benefit from added support for service quotations and purchase requisitions within the 2410 release. Technicians can now view, edit, and create service quotations directly on mobile devices—this flexibility enables quick adjustments and quotes, streamlining communication with customers. Additionally, if parts are not readily available, technicians can create purchase requisitions, further simplifying inventory management and ensuring prompt service.
This added functionality is available for S/4HANA Service and SAP ECC Customer Service, enhancing the field service experience and reducing administrative delays.
Dynamic Forms and Comprehensive Backend Support
With 2410, SAP has introduced Dynamic Forms for S/4HANA, allowing technicians to complete form instances tied to work orders or operations on the go. This feature, accessible through mobile devices, is ideal for field teams who need to document processes quickly and accurately. Dynamic Forms are fully customisable, supporting different note types—such as Internal Notes and Problem Descriptions—enabling technicians to capture details contextually, improving record-keeping accuracy and granularity.
Backend improvements now allow for smoother reporting and tracking through CDS (Core Data Services) Views and the Mobile Transaction History in SAP Analytics Cloud. Organisations can generate reports detailing mobile user activities and lock statuses, providing transparency into service management metrics and making it easier to identify patterns in mobile usage.
What’s Next? The Roadmap for Future Releases
The SAP Service and Asset Manager roadmap for 2025 and beyond promises even more advances. Key priorities include global application search capabilities, vehicle check-in/check-out, and expanded warehouse management functionalities.
Additionally, features like AI-assisted job completion, split assignment of operations, and optimised phase model enhancements are on the horizon. These planned advancements signal SAP’s commitment to refining and expanding service and asset management capabilities, ensuring users remain at the cutting edge of digital transformation in maintenance and field service.
SAP is also working on expanding data-capture options, including OCR/RFID integrations, which will facilitate faster data entry and tracking, particularly in warehouse and inventory management contexts.
In conclusion, SAP Service and Asset Manager’s 2410 release brings substantial improvements that empower technicians, streamline workflows, and enhance data accessibility and safety features.
On Device Solutions is a trusted SAP Partner helping organisations leverage these advancements, enabling field service teams to perform at their best with minimal disruptions. From enhanced configurability to more intuitive interfaces and safety protocols, the 2410 release is designed to meet the evolving needs of maintenance and service professionals.
Contact On Device Solutions to learn more about implementing these capabilities and maximising their impact on your organisation’s maintenance strategy.
On Device Solutions (ODS) is an SAP Gold Partner and a specialist IT consultancy for SAP enterprise mobile solutions. If you operate an SAP system for your asset management processes, Contact Us Here for a no-obligation discussion on how we can support your journey to streamlined asset and service management.
