Mobile Workforce Management Solutions
There is no single application that meets every mobile workforce management requirement. As an SAP Gold Partner and enterprise mobility specialist, On Device Solutions (ODS) combines SAP technology with our own proven mobile software and solutions to help organisations build the right mobile workforce management approach for their operational requirements, workforce and SAP landscape.
WHAT IS MOBILE WORKFORCE MANAGEMENT?
Mobile workforce management is the use of digital tools to plan, coordinate and support employees who carry out work away from a fixed office or desk. It can bring together workforce planning and scheduling, mobile work execution, asset and inventory information, field data capture and integration with enterprise systems such as SAP.
ON DEVICE’S MOBILE WORKFORCE SOLUTIONS
SAP Field Service Management / SAP Field Service and Asset Management
SAP Field Service Management (SAP FSM), now SAP Field Service and Asset Management (SAP FSAM), supports the planning, scheduling, dispatch and execution of field service and asset-related work.
The solution brings together field service execution and asset management capabilities, helping organisations connect technicians and maintenance teams with wider SAP processes.
ODS helps organisations evaluate, implement, configure and integrate SAP field service and asset management solutions.
myPlanner – Resource Planning and Management
myPlanner is a resource management application for Enterprise Asset Management, field services, plant maintenance and project staffing. It runs as an integrated add-on to SAP ERP or SAP S/4HANA.
The solution can use employee availability and qualification information to support resource planning and help organisations assign the right people to operational work.
SAP Service and Asset Manager
SAP Service and Asset Manager is a mobile solution for asset management and field service processes integrated with SAP.
It supports multiple operational roles, including maintenance technicians, field service technicians, inventory clerks and safety technicians.
Field workers can access work and asset information, execute maintenance and service activities, record time and materials and complete digital forms using mobile devices, including when working offline.
ODS specialises in the deployment and customisation of SAP Service and Asset Manager for SAP customers.
myJobCard – Mobile Work and Asset Management
myJobCard is the highest-rated mobile work and asset management application – on the SAP Store – integrating with SAP ECC and S/4HANA.
myJobCard connects with SAP Plant Maintenance (PM) and Customer Service (CS) processes to give field workers access to work and asset information from mobile devices. Technicians can work online or offline, access and update jobs, capture information in the field and return updates to SAP.
myJobCard also supports digital forms, attachments, barcode scanning, mapping and wearable technology.
CONNECT YOUR MOBILE WORKFORCE WITH ASSETS, INVENTORY AND DATA
Effective field operations extend beyond assigning a technician and completing a work order. Workers may also need access to inventory, asset information and structured data-capture processes. ODS provides additional SAP-integrated mobile solutions that can support these requirements.
myWarehouse
myWarehouse is a mobile inventory and warehouse management application for SAP. It enables mobile processing of goods movements and stock-management activities and supports capabilities including barcode and QR-code scanning, physical stock counting and offline working.
myAsset
myAsset is an asset tagging and financial reconciliation solution for SAP. It can be used to tag and manage different asset types including equipment, tools, vehicles and IT assets.
myForms
myForms enables organisations to digitise operational forms and data capture. Users can complete forms on mobile devices, including offline, with integration to SAP data and business objects.
KEY FEATURES OF OUR MOBILE WORKFORCE MANAGEMENT SOFTWARE
The precise capabilities required will depend on the organisation, workforce and use case. Across the ODS and SAP solutions we support, mobile workforce management can include:
Planning and Scheduling
Allocate work and resources using information such as availability, qualifications and operational requirements.
Mobile Work Execution
Give technicians access to jobs, work orders, asset information and instructions while they are in the field.
Online and Offline Working
Enable field teams to continue accessing and capturing relevant information in environments where connectivity is limited.
Field Data Capture
Record time, materials, measurements, job status, photographs, videos, forms and other operational information at the point of work.
Digital Forms and Inspections
Replace paper forms and checklists with structured digital processes connected with field activities and SAP data.
Asset Information
Provide field workers with relevant asset and maintenance information while work gets carried out.
Inventory and Parts
Support mobile stock and material processes so field and operational teams can record parts and inventory activity.
Integration with SAP
Connect mobile workforce activity with SAP business processes so information captured in the field can be available to the wider organisation relying on the SAP landscape.
WHO ARE MOBILE WORKFORCE MANAGEMENT SOLUTIONS FOR?
Mobile workforce management is particularly relevant to organisations with technicians, engineers, maintenance teams or other employees carrying out work across multiple sites or customer locations.
Utilities
Utility organisations manage geographically distributed assets and field teams, often operating in environments where reliable connectivity cannot be assumed.
Mobile workforce management solutions can support maintenance and service teams by providing access to work, asset and operational information while technicians are in the field.
Oil, Gas and Energy
Asset-intensive energy operations require field and maintenance teams to work with accurate asset information and structured maintenance processes.
Mobile solutions can help technicians access work information, capture operational data and complete inspections and maintenance activities closer to the point of work.
Healthcare and Life Sciences
Organisations operating in healthcare, pharmaceutical and life-sciences environments can use mobile workforce solutions to support maintenance, service, inspection and operational data-capture processes across sites and assets.
Manufacturing and Other Asset-Intensive Industries
Mobile workforce management is also applicable to manufacturing and other asset-intensive organisations where maintenance teams need efficient access to SAP work orders, asset information, inventory and digital processes away from a desk.
MOBILE WORKFORCE SOFTWARE IN ACTION
The best way to understand the right mobile workforce solution is to see how it works against your own operational requirements. ODS can demonstrate different scenarios across workforce planning, scheduling, mobile field execution, asset management, inventory and digital forms.
WHY ON DEVICE SOLUTIONS?
On Device Solutions is an SAP Gold Partner and enterprise mobility specialist. We work with organisations to assess, select, implement and support SAP mobile workforce and asset management technologies, combining SAP solutions with ODS products where appropriate to the customer’s requirements. Our experience spans enterprise mobility, field service, asset management, mobile applications and SAP integration, with customers across asset-intensive industries and organisations including FTSE 100 and Fortune 500 companies. Our approach is based on understanding the customer’s requirements and only then recommending the technology and solution design appropriate to their SAP landscape and operational needs.
MOBILE WORKFORCE MANAGEMENT SOFTWARE FAQs
Do mobile workforce management solutions work offline?
Many do, depending on the solution. SAP Service and Asset Manager, myJobCard, myWarehouse and myForms all support offline working, so field teams can keep accessing and capturing information where connectivity is limited.
ODS can confirm the offline capabilities that matter most for your use case.
Do mobile workforce management solutions work on wearable devices?
Yes, selected solutions support wearable technology. myJobCard supports wearable technology, and SAP Service and Asset Manager can be integrated with wearable devices, helping field technicians work hands-free while accessing job and asset information.
Do mobile workforce management solutions come with pre-built SAP Integration?
The solutions ODS supports are designed to integrate with SAP. myJobCard integrates with SAP ECC and S/4HANA and connects with SAP Plant Maintenance (PM) and Customer Service (CS) processes, SAP Service and Asset Manager is designed for integration with SAP ECC and S/4HANA, and myPlanner runs as an integrated add-on to SAP ERP or SAP S/4HANA.
The exact configuration depends on your SAP landscape, which is why ODS starts by understanding your requirements.
What’s the best mobile workforce solution for field service management?
There is no single best solution – the right choice depends on your operational requirements, workforce and SAP landscape. SAP Field Service and Asset Management supports planning, scheduling, dispatch and execution of field service work, myPlanner supports resource planning, and SAP Service and Asset Manager and myJobCard give technicians mobile access to work and asset information.
ODS can assess your requirements and demonstrate the options most relevant to your organisation.
FIND THE RIGHT MOBILE WORKFORCE MANAGEMENT SOLUTION
Whether you are looking to improve workforce planning, mobilise SAP maintenance processes, equip field technicians with better tools or connect field activity with your wider SAP environment, On Device Solutions can help you assess the available options.
Talk to an ODS expert about your mobile workforce requirements and arrange a demonstration of the solutions most relevant to your organisation.
The next frontier in mobile workforce management is wearable technology. If your organisation is ready to explore innovative new ways of working, visit our wearable technology page too.
Trusted By Leading Brands
