SAP Service and Asset Manager

We have a team of SAP Service & Asset Manager experts. Based on our many customer implementations, we have also developed a suite of SSAM accelerators.

WHAT IS SAP SERVICE AND ASSET MANAGER?

SAP Service and Asset Manager (SSAM) is a next-generation, cloud-based mobile solution for asset management. Designed for integration with SAP ECC and S/4HANA, it empowers multiple roles within an organisation by providing access to critical workflows and data through mobile devices.

Key personas include:

Maintenance Technicians: Manage work orders, equipment data, and notifications, both online and offline.
Field Service Technicians: Complete service orders, repairs, and installations efficiently, supported by guided workflows.
Inventory Clerks: Oversee stock movements and material management using mobile-enabled inventory tools.
Safety Technicians: Address safety risks and manage maintenance authorisations through work clearance functionality.

This unified solution streamlines operational processes, enabling organisations to improve productivity and collaboration across maintenance, service, inventory, and safety functions.

At On Device Solutions, we specialise in deploying SAP Service and Asset Manager with customisation to meet specific business needs. As SAP Gold Partners, we offer expert guidance to deliver value-driven, user-friendly mobile solutions.

Use Cases for SAP Service and Asset Manager

SAP Service and Asset Manager addresses the needs of multiple personas and offers practical use cases to optimise operations:

Maintenance Technicians:

Preventive and corrective maintenance of the assets.
Inspection rounds and measurement points data capture.
Creation of notifications and work requests.
Asset data reviews and updates.
General digital-forms-based surveys and inspections.

Field Service Technicians:

Inventory Clerks:

Receive goods from suppliers and put them away in the warehouse
Maintain stock accuracy using mobile inventory capabilities.
Track material consumption and goods movements, execute internal warehouse goods movements.
Goods issue towards production order, maintenance order or customer delivery.

Safety Technicians:

Safely tag the equipment in preparation for the equipment maintenance.
Execute work clearance operations from a mobile device.
Ensure compliance with safety requirements using work clearance tools.
Approve permits and oversee maintenance authorisations effectively.
Safely untag equipment to restart operations.

Maintenance Technician Persona

The Maintenance Component of SAP Service and Asset Manager focuses on streamlining asset maintenance tasks. Key processes include:

Receive, Prepare, and Accept Work: Technicians review work orders and access relevant asset data to prepare for tasks.
Perform the Work: Guided workflows on mobile devices help execute maintenance tasks efficiently.
Close and Confirm the Work: Technicians update the system with task outcomes, including materials used and time spent.

Inventory Clerk Persona

The Inventory Component enables organisations to optimise stock tracking and inventory management processes through mobile capabilities. Key use cases include:

Inbound Stock at Dock: Efficiently record and manage incoming stock.
Goods Receipt: Use QR or barcode scanning to document material receipt.
Update Material Documents: Maintain accurate and real-time inventory records.
Outbound Stock: Manage stock movements for reservations or deliveries.
Stock Delivery: Confirm and track deliveries to maintain operational visibility.

Additional features include physical inventory counting, stock reversals, and upcoming Warehouse Management enhancements.

Field Service Persona

The Service Component enables technicians to deliver effective field and on-site customer service. Key use cases include: