SAP Field Service and Asset Management
We have a team of certified SAP Field Service and Asset Management (FSAM) Experts. Find out more about our SAP FSAM implementation services.
Expert Implementation Services for SAP Field Service and Asset Management (SAP FSAM)
WHAT IS SAP FIELD SERVICE AND ASSET MANAGEMENT (FSAM)?
SAP Field Service and Asset Management (SAP FSAM) helps enterprises accelerate task execution and improve their teams’ productivity while simultaneously cutting costs. These benefits are acquired through the automation of processes.
With SAP FSAM, your key personnel can make decisions based on real-time data. This solution empowers them to effectively manage all field service operations while utilising advanced analytical dashboards.
With SAP Field Service and Asset Management, you can cut costs, increase cross- and up-selling, as well as improve customer satisfaction with faster resolutions and mobile tools, machine learning, AI, and the IoT.
On Device Solutions, a specialist IT consultancy and an SAP Gold partner, is here to help take your enterprise to the next level by maximising the value of your SAP FSAM investments.
We hold the SAP Supply Chain Management Advanced Competency, awarded in recognition of our expertise in SAP Field Service and Asset Management.
We are currently the only SAP FSAM specialist partner across the UK and Ireland to hold this designation.
EXPERT IMPLEMENTATION SERVICES FOR SAP FIELD SERVICE AND ASSET MANAGEMENT
On Device Solutions offers expert implementation services for SAP Field Service and Asset Management (SAP FSAM), ensuring a seamless integration tailored to your business needs. Our certified team of consultants leverage best practices and real-time data to optimise field service operations, enhancing efficiency and customer satisfaction.
With a focus on rapid deployment and comprehensive support, we empower your team to make informed decisions and streamline service processes effectively.
BUSINESS OUTCOMES ACHIEVED with SAP FSAM
- Measurable business value in people, processes, assets, data, and IT domains.
- Improved first-time fix rates due to mobile technology and AI-based recommendations enabling a quick placement of the best technicians while ensuring correct parts’ availability to avoid repeated visits.
- Coordinated field service processes – faster service execution due to the consolidation of front-office and back-office processes as well as enablement of effective collaboration, while keeping customers informed.
- Lower field service costs and higher revenues – increased customer satisfaction and returns due to boosted productivity, efficient service teams’ allocation, and decision-making based on real-time analytics.
- Captured and integrated asset performance data between mobile and backend systems at the “point of performance”.
- Gained solid integration with back-end SAP EAM and SAP S/4HANA systems for bi-directional consumption of asset data.
- Leveraged adjacent innovations (Big Data, enterprise mobility, M2M, GIS) to drive efficiency gains.
OUR RAPID DEPLOYMENT OPTIONS FOR SAP FSAM
Integrate SAP Field Service and Asset Management (FSAM) in no time with an expert consultation from On Device Solutions.
With our certified SAP Field Service and Asset Management consultants and a full running test and demo environment, we can customise and configure the solution to suit your needs.
- Proof of Concept in our environment – 4 weeks
- Fixed cost, fixed scope, rapid deployment – 8 to 10 weeks
SAP FSAM FEATURES
SAP Field Service and Asset Management features advanced planning and scheduling tools, enabling optimised dispatching and real-time tracking of field technicians. The mobile application supports offline access, guided workflows, and on-site reporting, enhancing technician efficiency and customer interaction.
Additionally, seamless integration with SAP systems and advanced technologies like AI, IoT and augmented reality empower organisations to improve service delivery and operational effectiveness.
Real-time FSAM metrics
Watch and analyse critical key performance indicators – on both task and business levels
Recognise issues quickly and make timely decisions with standardised and customised reports and analytics
Satisfy service level agreements (SLAs) requirements
Mobile and Desktop Reporting
Gain all-around insights into your customers, connected products, and service staff – all in one single data hub.
Gain access to dashboards and visually enhanced reports on mobile devices, desktops, and offline sources
Individualised Reports and Invoices
Automatically upload invoices into ERP software
Automatically send invoices to customers from the ERP system
Create complete service reports on-site
AI-enabled Scheduling
Optimise real-time planning, scheduling as well as dispatching with AI-based tools
Prioritise service calls according to their importance and effectively manage complex shift schedules
Customise planning lists and view only the information that is important to you
Contact us today to organise a demo of SAP FSAM and discuss your requirements.
KEY SAP FSAM BENEFITS
INCREASE FIRST-TIME FIX RATES
Quickly locate the best technicians with mobile technology and AI-based recommendations and avoid repeated visits by ensuring the correct parts are available the first time around.
COORDINATE FIELD SERVICE PROCESSES
Expedite service execution by consolidating front-office and back-office processes and by enabling productive collaboration, while keeping customers informed.
INCREASE REVENUE BY CUTTING FIELD SERVICE COSTS
Increase revenue and improve customer satisfaction by boosting productivity through efficient service teams’ allocation and real-time analytics-based decision making.
Let us arrange a demo of SAP FSAM – tailored to your needs.
WHY CHOOSE ON DEVICE SOLUTIONS FOR SAP FSAM DEPLOYMENT?
On Device Solutions has been an SAP field workforce solution expert for over 15 years, guiding our customers through the SAP Integrated Field Service and Asset Management deployment journey – from architecture, design, and deployment to ongoing support.
We hold the SAP Supply Chain Management Advanced Competency, awarded in recognition of our expertise in SAP Field Service and Asset Management.
We are currently the only SAP FSAM specialist partner across the UK and Ireland to hold this designation.
SAP FSAM Frequently Asked Questions
How does SAP FSAM enhance customer satisfaction?
SAP FSAM comes with the customer portal that can be used to review statuses, request and re-schedule appointments. It improves customer satisfaction by enabling efficient scheduling, real-time communication, and personalised service delivery. These features contribute to higher first-time fix rates and more timely service, ultimately leading to increased customer satisfaction.
Can SAP FSAM integrate with our existing systems?
Yes, SAP FSAM offers a wide range of integration options and APIs, allowing for seamless connection with various ERP systems and other business applications. This ensures that data flows smoothly between SAP FSAM and your existing infrastructure. It comes with the standard out-of-the-box integration for SAP backends like SAP ECC, SAP S/4 HANA, Business One, etc.
Which industries can benefit from implementing SAP FSAM?
SAP FSAM is versatile and can benefit various industries, including manufacturing, energy and utilities, medical equipment, and more. Its flexibility makes it suitable for businesses with diverse field service requirements.
Typical use cases are the maintenance of owned assets and after-sales support for customer-owned assets.
How does SAP FSAM optimise workforce management?
SAP FSAM utilises intelligent scheduling and AI-based optimisation to enhance workforce management. It automatically optimises technicians’ schedules, minimises travel times, and allocates resources efficiently, significantly reducing the workload on planners.
Is SAP FSAM suitable for businesses of different sizes?
SAP FSAM is a unique solution that can be deployed standalone without any SAP ERP implementation. This makes it suitable for small, medium and large enterprises. Companies can start small and then slowly leverage pre-built integrations with other SAP backend solutions to increase the value delivered by the FSAM solution.
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