In many organisations, field technician teams rely on SAP Service and Asset Manager (SSAM) as their daily tool for managing work, accessing asset information, and completing tasks efficiently.
When the mobile application performs well, it becomes a powerful enabler for productivity. However, when performance slows down – whether through long loading times, delays in accessing information, or frequent disruptions – the entire operation feels the impact.
Understanding the root of these challenges and improving performance can deliver meaningful benefits across the business. This blog explores the common performance issues in SSAM and the business advantages of addressing them.
Common SAP Service and Asset Manager Performance Challenges
- Slow Loading and Delays
Field workers expect instant access to their tasks and information. When the application takes too long to load, it slows down the start of their workday, reduces momentum, and increases frustration.
- Difficulty Navigating Information
If workers struggle to find what they need – like job details, asset history, or instructions – it creates delays, interruptions, and unnecessary steps in their workflow.
- Frequent App Freezes or Crashes
When an app stops responding or shuts down unexpectedly, field workers must redo actions, re-enter information, or pause their work entirely. This reduces trust in the system and affects overall efficiency.
- Overloaded Devices
Mobile devices used in the field often contain large amounts of data, photos, and work information. Too much data or outdated devices can slow the app down, impacting daily performance.
- Inconsistent Access to Current Information
If the application struggles to update or refresh information effectively, workers may rely on outdated details – leading to errors, rework, and avoidable delays.
Why Optimising SAP Service and Asset Manager Performance Matters
Improving the performance of SAP Service and Asset Manager isn’t just an IT upgrade – it’s a business strategy. Better performance directly affects productivity, safety, employee morale, and overall operational excellence.
Business Benefits of Optimising SAP Service and Asset Manager
Higher Productivity Across Field Teams
A fast, responsive mobile app helps field teams:
- Start their workday without delays
- Access information instantly
- Complete tasks more efficiently
When workers spend less time waiting and more time doing, productivity rises across the entire operation.
Better Decision-Making in the Field
When information loads quickly and reliably, field workers make faster and more confident decisions. This reduces downtime, prevents errors, and helps deliver better service.
Improved Asset Reliability
With faster access to asset information and history, workers can spot issues earlier, perform more accurate inspections, and complete tasks correctly the first time. This leads to fewer unexpected breakdowns and smoother operations.
Enhanced Field Technician Experience and Engagement
A slow or unreliable app frustrates employees—especially field technicians who depend on it constantly. When the app performs well:
- Teams feel supported
- Morale improves
- Adoption increases
This contributes to a more engaged and motivated workforce.
Reduced Operational Costs
Performance issues create hidden costs: delays, repeat work, extra communication, and time spent troubleshooting. Optimising the app leads to:
- Fewer mistakes
- Less wasted time
- Lower support overhead
- More efficient daily operations
These improvements contribute directly to bottom-line savings.
Faster and More Accurate Work Completion
When workers have instant access to instructions, asset details, and job updates, they can complete tasks more accurately and in less time. This results in better service quality and improved consistency.
Improved Safety and Compliance
Reliable access to the latest checklists, procedures, and safety information helps workers follow guidelines more consistently. This supports safer operations, fewer incidents, and stronger compliance.
Stronger Customer and Stakeholder Satisfaction
When work is completed faster, with fewer errors, and with better communication, it leads to:
- Happier customers
- More trust from stakeholders
- Stronger reputation for reliability
Optimising performance drives customer-facing improvements without changing the actual work process.
Our Customer Success Story
We’ve recently helped an asset-intensive organisation enhance SAP Service and Asset Manager mobile efficiency by streamlining data synchronisation, reducing data load through smart filtering, and improving offline execution – driving faster field operations.
Results:
- Login and sync times reduced by 50%
- Field productivity increased by 15%
- Technician adoption improved by 30%
More Real-World SSAM Success Stories
Download any of the case studies below to see how On Device Solutions has helped organisations across industries optimise SAP Service and Asset Manager for greater performance and business impact:
- We helped Denmark’s National Transmission Operator digitise asset maintenance and inventory, replacing paper workflows and boosting efficiency. Download here.
- We enabled SASREF to modernise asset maintenance and inspections using SAP Service & Asset Manager with the ODS Form Engine, supporting future expansion. Download here.
- We helped an international renewable energy company digitise manual asset maintenance with SAP Service & Asset Manager, enhancing safety and productivity. Download here.
Is your SAP Service and Asset Manager delivering the business outcomes you expected?
We help organisations:
- Identify SSAM performance bottlenecks
- Optimise mobile and backend performance
- Increase field adoption and data quality
- Deliver measurable, sustainable business outcomes
Turn your SAP Service and Asset Manager performance into a competitive advantage.
If you’re ready to optimise SAP Service and Asset Manager for your field teams, get in touch with our dedicated SSAM experts here.
