In our previous blog, we explored how SAP for Me empowers organisations to make smarter decisions by providing clear visibility into usage insights.
In this article, we continue that journey by looking at another powerful capability within SAP for Me: User Feedback Summaries.
These insights go beyond numbers and consumption data. They give your business direct access to what end users are saying about their experience with SAP solutions – feedback that can help you enhance adoption, improve satisfaction, and ultimately unlock more value from your investment.
At On Device Solutions (ODS), as a long-standing SAP partner, we help organisations take these insights and turn them into tangible actions that drive business outcomes.
Why user feedback matters
When it comes to enterprise applications, success is not only measured by system uptime or functional scope. End-user satisfaction is a critical success factor. If employees find systems unintuitive or confusing, adoption stalls, efficiency suffers, and business transformation goals can be delayed.
SAP recognised this challenge several years ago when it launched its Product Experience Management programme, designed to create a direct channel from end users to SAP product teams. Today, through SAP for Me, organisations can view summarised feedback directly from their workforce, collected via in-application surveys and feedback buttons.
This means you don’t just see what licences are being used – you also understand how employees feel about using the system.
How the feedback process works
End users can provide feedback within SAP applications at any point in time, often prompted by short, focused surveys. These typically cover:
- Satisfaction – How satisfied are they with the product?
- Usefulness – Do they find the solution valuable for their work?
- Ease of use – Is the application intuitive and efficient?
- Comments – Free-text feedback on challenges, improvements, or missing features.
The free-text element is particularly powerful. It highlights recurring themes such as training needs, usability issues, performance concerns, or requests for additional functionality. To make this manageable, SAP for Me now uses AI-supported summarisation to cluster feedback into key topics, anonymise responses, and present them in a digestible format.
These summaries are updated every six months and are currently available for selected SAP cloud products, with plans to expand further.
What you as a customer see
Within your SAP for Me dashboard, you’ll find a dedicated Product Experience card. This provides:
- A satisfaction score summarised from user ratings.
- AI-generated summaries of written comments, grouped into actionable themes.
- The ability to export results into Excel for wider distribution across your organisation.
For example, a summary might show that employees appreciate the look and feel of a timesheet application but struggle to use it efficiently. Or it may flag a consistent request for better training around configuration.
This type of insight can be invaluable for internal IT teams, project managers, and change leaders – giving them visibility into employee sentiment that might otherwise remain hidden.
Business impact
So, what does this mean in practice for your organisation?
- Smarter decision-making
Feedback summaries highlight where employees struggle and where training, enablement, or process improvements could make the biggest difference. - Improved onboarding and adoption
By identifying pain points early, you can smooth onboarding for new users and reduce resistance to change. - Increased efficiency at no extra cost
User feedback summaries are integrated into SAP for Me at no additional licence fee, meaning you gain extra insight without added investment. - Closing the feedback loop
Employees provide the feedback; SAP for Me returns aggregated insights. Acting on these results shows staff that their voices matter, building trust and engagement.
How On Device Solutions can help
While SAP for Me provides the data, organisations often need help interpreting it and turning it into practical action. This is where our team of SAP expert can support your enterprise:
- We can help you interpret SAP for Me summaries, identifying the root causes behind recurring themes.
- If feedback highlights training gaps, we can design targeted enablement strategies to improve user confidence and productivity.
- ODS consultants can integrate employee feedback into ongoing transformation programmes, ensuring adoption stays on track.
- By aligning SAP for Me insights with your broader IT roadmap, we can help you create an iterative process of listening, learning, and improving.
Our goal is to ensure that the intelligence captured by SAP for Me translates into real business value – whether that’s higher adoption rates, lower support tickets, or improved employee satisfaction.
SAP has made it clear that this is just the start. User feedback summaries are currently live for selected public cloud products, but the roadmap points towards expansion across more solutions and deeper integration. For customers, this means even greater visibility into the real experiences of their employees.
SAP for Me continues to evolve from being a system of record into a true digital companion for customers. By combining usage data with employee sentiment, it delivers a 360° view of how SAP is performing within your organisation.
At On Device Solutions, we believe this blend of analytics and feedback is critical. It allows leaders not only to measure what is being used, but to understand how it is being used – and most importantly, how it can be improved.
If you’d like to learn how to unlock the full potential of SAP for Me and turn feedback into action, our team at On Device Solutions is here to help. Contact us here today or email info@ondevicesolutions.com.
