SAP Service and Asset Manager

SAP FSM Mobile

Technical

Architecture

SSAMis based on SAP BTP mobile service (MDK) technology framework. Data is not replicated outside the SAP backend system in the middleware.

FSM is designed as a SaaS solution (AWS-based– not SAP BTP). Data is replicated in the FSM cloud.

Integration & Synchronisation Framework

Integration with the SAP backend is through a mobile integration framework that has matured over time. The data sync is in real-time. Theintegration framework provides a configurable delta sync framework.

FSM Mobile client syncs data with FSM Cloud; in turn, FSM Cloud syncs data with the SAP Backend. FSM integrates with the SAO backend using an integration layer 1) Based on iDocs(ECC) 2) Based on SAP CPI (newer integration for S/4HANA).

User Interface Customisation and Extensions

SAP Asset Manager is built on a metadata-based platform – Mobile Development Kit (MDK). MDK toolkit comes with several built-in UI controls.Overall, the framework provides more flexibility to enhance the user interface if the standard one is insufficient.

Being a SaaS product, UI is mostly configuration driven, and there are limited options to enhance the UI for customer-specific extensions.

Authentication & Authorisation

SSAM mobile app can be configured to use SAML-based federated authentication.

The mobile user can be mapped to the backend user using principal propagation. This allows leveraging the SAP backend roles and authorisation.

FSM mobile app can be configured to use SAML-based federated authentication.

The integration layer (SAP CPI) uses a technical user in SAP Backend to integrate the SAP backend and FSM. Therefore, backend updates from FSM are performed using Technical User.

Device Support

Full-featured SSAM for iOS and Android is available.

MVP SSAM for Windows is available from Q4 2022. Full-featured SSAM for Windows is scheduled to be available from Q4 2023.

FSM Mobile is available on iOS, Android, and Windows.

Future Technology Roadmap

An active roadmap with a plan to cover gap areas with SAP FSM Mobile.

An active roadmap exists for SAP FSM Mobile. However,there seems to be more focus on SSAM as the solution for mobile execution.

Functional

Subcontractor Management functionality

Contracting company employees need to be treated like internal employees in the SAP backend –to plan, schedule and assign jobs toindividual resources.

SAP FSM provides complete access to all scheduling functionality for the 3rd party provider to scheduleandexecute their jobs.

Dynamic Form Engine

SSAM supports FSM Smart forms (additional license required), AIN and QM checklists.

FSM contains an inbuilt Smart form framework that comes with a designer.